Privacy Policy

The Ricoh Arena Community Space takes your privacy very seriously and is committed to holding your personal information lawfully and fairly.  This privacy policy explains how we collect and use personal information in accordance with The General Data Protection Regulations which come into effect in the UK from 25 May 2018, replacing the Data Protection Act 1998.

Who we are

The Ricoh Arena Community Space is an incorporated registered charity.  We operate The Ricoh Arena Community Space and provide conference, workshop, event, and meeting facilities which are available for hire to community groups and other organisations.

What information do we collect?

The Ricoh Arena Community Space collects personal data in order to manage the centre, its bookings, administration and also for marketing purposes.  This may include your name, address, telephone number, email address and, in some cases, financial information.

We use cookies, small text files that are stored on your computer, to help us improve the website - see our Cookie Policy.  We cannot identify you through the use of Cookies.

How do we use this information?

The Ricoh Arena Community Space will use this information to manage bookings, payments and, if you agree, to contact you about events and services offered by The Ricoh Arena Community Space.   It may also be used to promote events, classes, groups and services at The Ricoh Arena Community Space but only where you have given your specific consent for us to share it.

How is this information kept safe?

We take data security very seriously and will employ appropriate technical and organisational measures to prevent personal information being lost, disclosed or accessed without authorisation.

Is personal information shared or disclosed?

Under normal circumstances, The Ricoh Arena Community Space will not share personal information without your consent.  (In exceptional circumstances, we may disclose information to the police in relation to the prevention and detection of crime or prosecution of offenders).

How long do we keep personal information?

The Ricoh Arena Community Space will keep your information for a period appropriate to the business, financial and statutory requirements.  For instance, booking information will be held for 3 years but financial and employment data may be held for longer.  We undertake to only keep data which is necessary and relevant.

Access to your information and correction of errors

You have the right to know what personal information The Ricoh Arena Community Space holds about you, where it is held and what it is used for.  You also have the right to have it corrected if it is wrong, to prevent use which is causing them damage or distress or to stop marketing activity.  If you have any questions about the collection and storage of your personal information please contact us.

How to withdraw consent

You can let us know at any time if you no longer wish to be contacted by The Ricoh Arena Community Space.  In these circumstances you will no longer receive information about The Ricoh Arena Community Space events and services.

Updates to this policy

We will keep our privacy policy under regular review.  Any changes to this policy will be recorded on this page.  This policy was last updated on 24th May 2018.

In summary

  • In accordance with the law, we only collect personal data about you in order to manage the centre, its bookings and finances.

  • We do not use profiling; we do not sell or pass on your data to third parties unless we have your specific consent.

  • We do not use your data for purposes other than those specified.

  • We make sure your data is stored securely.

  • We delete all information that is deemed no longer necessary.

  • We regularly review our policies to keep up to date in protecting your data.


Further questions?  How to contact us.

If you have any questions or require any information about your personal data our data protection practices, please contact us at The Ricoh Arena Community Space, Floor 1, South (Jewson) Stand, Ricoh Arena, Phoenix Way, Coventry, CV6 6GE  Telephone: 07766 142238 or email:

Registered Charity: Number 1141455 Company Limited by Guarantee Registered in England: Number 066777482                                      The Ricoh Arena Community Space Copyright © 2019 All Rights Reserved​

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